Privacy Policy

Last Updated: January 26, 2026

1. Introduction

Orbitfold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including AI automation, custom website development, mobile app development, and SEO & branding services.

2. Information We Collect

We collect information that you provide directly to us:

• Personal Information: Name, email address, phone number, company name, and billing address
• Project Information: Business requirements, content, images, and materials you provide for projects
• Communication Data: Messages, feedback, and correspondence with our team
• Payment Information: Billing details processed securely through our payment partners
• Technical Data: IP address, browser type, device information, and usage analytics

3. How We Use Your Information

We use collected information for:

• Delivering and managing our services (AI automation, web development, mobile apps, SEO)
• Processing payments and maintaining billing records
• Communicating about projects, updates, and support
• Improving our services and developing new features
• Sending newsletters and marketing communications (with your consent)
• Complying with legal obligations and protecting our rights

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in hosting, payment processing, and analytics
• Business Partners: Only when necessary for service delivery and with your consent
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect your data.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Project files are typically retained for 12 months after completion. You may request deletion of your data at any time, subject to legal and contractual requirements.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your information for certain purposes

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on consent, contractual necessity, legal obligations, or legitimate interests. You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@orbitfold.com
• Phone: +44 7853 058888
• Address: Spey Street, London, E14 6PZ, UK